Objective
Dynamic and accomplished UX leader with over a decade of experience spearheading transformative design initiatives within high-growth tech environments. Passionate about leveraging human-centered design principles to drive impactful solutions.
Experience
agilon health
Sr. Director, Head of UX
July 2021 - Present, Boston, MA
Established foundational UX design, user research, and measurement capabilities for a new platform team, facilitating migration from legacy systems.
Led the design and delivery of product experiences aligned with critical user needs, resulting in a seamless transition from 7 partners to more than 44 in 3 years.
Logmein
Director UX, GoToMeeting/Webinar/Training
September 2019 - June 2021, Boston, MA
Transformed existing UX organization into a unified team, driving outcomes for a modern platform for remote meeting solutions during the Covid-19 Pandemic.
Led a team of 20+ UX professionals contributing to $3.25B in product revenue.
athenahealth
Director Product Design, athenaClinicals
July 2018 - July 2019, Watertown, MA
Led product designers responsible for the award-winning end-to-end physician experience using a cloud-based electronic health record (EHR).
Initiated research and strategy initiatives to enhance the physician experience and address crucial needs of hospital nurses.
Scaled and refined a process for discovery, rapid prototyping, experimentation, and data-informed decisions involving Product, Engineering, and UX teams.
Senior Manager, UX Research & Design
December 2018
Lead team of researchers responsible for user insights during the migration to a streamlined application, improving physician-patient interactions.
Manager, Usability & UX
January 2010
Managed a team specializing in conducting qualitative user research to foster innovation across mobile and desktop settings.
New York Times Company
User Experience Analyst
August 2005 - December 2009, Cambridge, MA
Led UX research and design projects driving significant increases to customer loyalty and page views per visit for news websites.
Skills
UX Design & Strategy
User Research & Measurement
Team Leadership
Design Process
Data-Driven Design
Cross-Functional Partnership
UX Writing
Design Systems
Problem Framing
Facilitation
Synthesis
Lean UX
Concept Design
Rapid Prototyping
Awards
Best in KLAS, Ambulatory EMR for practices
with 11-75 physicians
2013, 2016, 2018
Invited Speaker: Health Care Symposium on Human Factors & Ergonomics
2016
Education
Tufts University
Graduate Certificate in HCI
Medford, MA
Macalester College, BA
English Literature
St. Paul, MN